Privacy policies

Your privacy is very important to CARDEÑA. The personal data you provide us through the online store is used to process orders, guarantee adequate deliveries, and provide better service. At no time will your personal data be shared with third parties.

CARDEÑA is responsible for collecting your personal data, the use given to it and its protection, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties. For more information about the treatment and the rights you can assert, you can access the comprehensive privacy notice through CARDENNA.COM.

PERSONAL DATA THAT WILL BE PROCESSED BY THE CONTROLLER:

Personal data obtained directly from the buyer.
It is the information that you have provided us directly, through our online store, website, social networks,. The personal data we collect includes:

  • Personal information
  • Name, address, email, RFC
  • Telephone, landline or cell phone number
  • Age
  • Birthdate

Financial data

  • Payment information (card number, name of the holder, expiration date and security code)
  • Standardized banking CLABE (18 digits)
  • Billing Address
  • Sensitive personal data
  • Cardeña does not process sensitive data through our online store, website or social networks

B. Data we collect automatically when you use our website
When you interact with our page, website or social networks we will collect personal information in the following way:
Websites: when you visit us, these data from your browser will be sent to our server:

  • IP address
  • The date and time of the visit and the time spent on our website.
  • The referral URL (the site from which the visitor came)
  • The pages visited on our website
  • Information about the device and the browser such as browser type and version, operating system, etc.

Cookies and tags: we use cookies and tags to track our page in order to store information about the preferences, interactions, statistics of our clients, so it is possible to send one or more cookies to the device used, for more information read the cookies section.
Location: Cardeña may use various technologies to detect your location. We recommend that you are constantly familiar with your device settings to control the collection of your personal data.

II. Purposes for which we will use your personal data
When registering in Cardeña, personal data will be used for identification and authentication purposes, so you will be able to log in regardless of where you are and the device used. The aforementioned purposes are detailed below:

Legal relationship between Cardeña and you.

  • Purchase of products through the Cardeña online store
  • Be able to provide you with the contracted services efficiently and with the proper quality
  • Comply with our product delivery obligations, including the processing, information, delivery and status of your order
  • Customer service attention for the purposes of using your personal data to identify your order information, contact history and processing requests as well as address refund requests.
  • Establishment of relationships with our shipping and collection platforms.
  • Carry out controls to evaluate that your credit or debit card is not classified as fraudulent and thus avoid possible fraud.
  • For identification purposes, to create a unique global record, as well as create a profile for you with the information necessary to offer you our products and services.
  • Analyze your way of interacting with our brand through the previously mentioned channels.
  • Comply with regulatory obligations issued by the competent authorities as well as meet their requirements.

Purposes for improvement and maintenance

  • Inform about products that you have requested from us
  • Statistical purposes to evaluate the quality of products and services borrowed goods.
  • Marketing, advertising or commercial prospecting purposes.
  • Invite to promotions and events that Cardeña carries out
  • To know our customers and improve their browsing experience and buy.

If you wish to stop receiving messages from Cardeña you can use the unsubscribe link to the content in the messages you have received. Please note that if you decide to stop receiving marketing messages in the manner specified above, we will continue to process your personal data.

III. WHEN WE SHARE YOUR PERSONAL DATA

When you request a product or information from us, we may share your data confidentiality within Cardeña and we will not share it with third parties other than those indicated below:

With other entities

We share your personal data on a limited basis, to enable refunds, your authentication, and global registration.

With service providers

We share limited personal information that you provide to us if other entities act as providers of our services: payment processors and fraud management; for analysis of trends that will process your personal information under our policies and in compliance with the Data Law.

Service providers Purpose

  • Stripe Exclusively for tracking
  • Paypal of the sales made, the statistics-
  • DHL information provided will be used with –
  • FedEx inventory and improvement purposes
  • Federal Government of our service.

IV. RESTRICTION OF THE PROCESSING OF PERSONAL DATA

You may submit your request to exercise the rights of Access, Rectification, Cancellation or Opposition of your personal data (ARCO rights) directly to our Transparency Unit, whose contact information is as follows:

a) Name of its owner: María Salazar Valencia

b) Address: Col. Condesa, Alcaldía Cuauhtémoc, C.P: 06140 CDMX, México

c) Email contacto@cardenna.com

d) Telephone number 55 2743 7204

Likewise, you may request a request to exercise ARCO rights through the National Transparency Platform available at http://www.plaraformadetransparencia.org.mx and through the following means: for the attention of ARCO Rights, submit your request through the Transparency Unit located at Insurgentes Sur No. 3211 Col. Insurgentes Cuicuilco, Alcaldía Coyoacán, C.P. 04530, telephone number 8008354324, Switchboard: 5004 2400.

If you wish to know the procedure for exercising these rights, you can go to the Transparency Unit or access the National Transparency Platform.

If you do not authorize, revoke or limit the processing of your personal data, Cardeña may not be able to provide you with the benefits to which you would otherwise have access.

V. USE OF COOKIES

Cardeña uses cookies to ensure that your navigation to our Online Store and social networks is as pleasant as possible. You can change your browser settings to delete or prevent the storage of certain cookies on your computer or mobile device without your consent.
SAW. COMMITMENT TO YOU

Cardeña undertakes to carry out security measures to protect your personal information, use it appropriately to avoid illegal or unauthorized treatment.
VII. PRESERVATION OF YOUR PERSONAL INFORMATION

When the personal data are no longer necessary for the fulfillment of the purposes provided for in the privacy notice and that motivated their processing in accordance with the applicable provisions, they must be deleted after blocking, if applicable, and once the period expires. of conservation thereof.
The periods of conservation of personal data must not exceed those that are necessary for the fulfillment of the purposes that justified its treatment and must comply with the applicable provisions on the matter in question, considering the administrative, accounting, tax, and legal aspects. and historical data of personal data.

VIII. INFORMATION ABOUT MINORS

CARDEÑA does not collect information of any kind from children under 18 (eighteen) years of age.

IX. CHANGES TO THE PRIVACY NOTICE

At any time Cardeña has the right to make modifications or updates to this Privacy Notice. These modifications will be for public use and will be available on our website www.cardenna.com.

Marketing Cardeña y Cía. (Cardeña Mexico) will process the personal data indicated based on the provisions of articles 22, 23, 24, of the General Law on Protection of Personal Data Held by Obligated Subjects, in articles 23 and 117 of the General Law of Transparency. and Access to Public Information and in articles 30, 34, 37, 38, 39, 40, 42 of the General Guidelines for the Protection of Personal Data for the Public Sector.
I acknowledge that I have read and understand the scope and meaning of this notice to which I express my consent, as well as the mechanisms that the General Law of Personal Data Held by Obligated Subjects, the General Law of Transparency and Access to Public Information, The General Guidelines for the Protection of Personal Data for the Public Sector and this Privacy Notice confer on me the exercise of my rights of Access, Rectification, Cancellation and Opposition, (ARCO rights) as well as the limitation of use, transfer and disclosure of my data that Cardeña can perform.

By using our platform, social networks and website you give your consent for the use, treatment and transfers for necessary and non-necessary purposes.